If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. If we aren’t available, drop us an email and we will get back to you within 24 hours!
- All
- Custom Orders & Design
- Orders & Payment
- Shipping & Delivery
- After-Sales & Warranty
- Bonus Items & Rewards
- Suit Care & Usage
Custom Orders & Design
Visit our custom page to get a fast quote or upload your OC design. We offer 24-hour artist consultation to help bring your character to life.
We require a clear character reference sheet showing the front, side, and back. Only features shown in your reference sheet will be included.
We currently offer Kemono,Toony, Kigurumi (Kig), and Realistic styles. Choose the one that best fits your personality and design.
We do not accept muscular suits, cosplay/IP-protected characters, or any NSFW/mursuit-related content.
Orders & Payment
Fill out our quote form with your reference images and the parts you need. Quotes are based on complexity, colors, and add-ons.
A 50% deposit is due within 3 business days to begin production. The remaining 50% is due before shipping. For partial orders (like paws or bodysuits), full payment is required upfront.
We accept all major credit cards, Google Pay, Apple Pay,Amazon Pay and PayPal.
Shipping & Delivery
Yes! We ship worldwide. Buyers are responsible for all shipping and customs fees.
We will send an invoice for shipping once your fursuit is complete. Once paid, we’ll ship via YunExpress, UPS, FedEx, or DHL.
If shipping isn't paid within 1 month after your fursuit is complete, we may charge storage fees depending on the suit type.
Yes! We do offer rush services for an additional fee of 10%–20% of the total price. Please contact us in advance to confirm availability.
After-Sales & Warranty
Yes! For clients in the US and Europe, we offer repair support. If your suit arrives damaged, you must request a repair within 48 hours of delivery.
We offer a lifetime warranty for our products. Manufacturing defects reported within 48 hours are repaired for free. Accidental damage may be repaired for a fee (first repair is free); shipping costs are the buyer’s responsibility.
Visit our after-sales page, click “Start Repair” → “Apply for Repair” and submit your info. We’ll review and respond within 24 hours.
Bonus Items & Rewards
Yes! Join Fuwa Fursuits Rewards to earn points for signing up, purchasing, writing reviews, and more.
Earn 1 point per $1 spent. Redeem 100 points for a $5 coupon, or 1000 points for 12 months of free shipping.
Suit Care & Usage
Clean your suit regularly with gentle detergent. Avoid high heat or direct sunlight. Do not machine dry.
We offer paid repair services for accidental wear and tear. Buyers cover shipping costs both ways.
Absolutely. Our fursuits are designed for comfort and breathability, suitable for extended use. Let us know any specific needs during the order process.